Does any one here have any experience with this company? My new car loan is from Citizens. I have yet to receive any information from them regarding my loan, and my first payment is due on the 27th of August. So, Wednesday I finally found their phone number (thanks to a Yahoo Answers question--the phone number is not on any of my documents and I couldn't find a website) and gave them a call. They said they do the billing for the month on the 7th. Well, now it is the 11th, and I still don't have a bill from them. Plus, their website is really terrible and it costs an extra $12 to make an online payment. Really stupid.
My last car loan came from a bank that sent a book of vouchers at the beginning of the loan. Now I guess most companies don't do that anymore. I much prefer the old way, and I'd prefer to pay online. I think it is crazy to charge extra for that feature.
Citizen's Auto Finance
August 11th, 2007 at 09:37 pm
September 6th, 2007 at 07:38 pm 1189103900
September 6th, 2007 at 08:04 pm 1189105492
September 7th, 2007 at 02:20 am 1189128015
When I setup my loan, I automatically debited from my checking. I haven't heard anything from them in 4 years. I threw away the payment coupon book - what a waste.
Wake up Citizens Auto Finance - make a way for us customers to easily access our loan information, and pay online without a big fee.
September 7th, 2007 at 03:03 am 1189130604
September 12th, 2007 at 06:31 pm 1189618281
September 13th, 2007 at 02:07 pm 1189688871
September 13th, 2007 at 02:19 pm 1189689568
October 7th, 2007 at 11:32 pm 1191796365
October 17th, 2007 at 07:36 pm 1192646172
November 5th, 2007 at 02:22 pm 1194272578
Here's what I have:
Citizens Auto Finance
PO BOX 255587
Sacramento, CA 95865-5587
PH:877-265-3278
FX:877-362-6623
no website that I can find - would love to have a customer service email
best of luck paying debt done JD!
November 20th, 2007 at 12:56 pm 1195563391
November 25th, 2007 at 08:16 pm 1196021807
I tried phoning them but allways got either busy or voice mail which no one ever returned. I believe them to be a "don't care" company, otherwise they wouldnlt hide their phone numbers or e-mails to customer nosupport.
November 27th, 2007 at 05:30 pm 1196184616
December 15th, 2007 at 01:49 am 1197683375
December 20th, 2007 at 03:43 am 1198122201
December 27th, 2007 at 06:00 pm 1198778457
December 31st, 2007 at 03:10 pm 1199113827
January 25th, 2008 at 06:38 pm 1201286329
PO BOX 42113
Providence RI 02940
I'm just going to put my account number on the check and not even wait for the bill anymore. Also, I found out there is a 15 day grace period. So that was nice to know. But like everybody else, I'm a little dissappointed that I have to deal with these people for the next 7 years of my live. uuuurgh.
January 29th, 2008 at 03:29 pm 1201620593
You can take your payment to any Citizen's branch and make a payment there with a check.
Another option for people wanting to pay online is that if you open a Citizen's bank account (www.citizensbank.com) you can link up your car loan to your online banking. Then you can make an instant direct transfer from your bank account to your loan to pay it, or you can set up automatic recurring payments.
I find it very convenient now that I have figured it out.
February 4th, 2008 at 10:41 pm 1202164901
Try to change your address..... forget online payments...$12.50 ??? How about phone payments..$20 What a bloddy joke. We should start a club......G Lynch
February 20th, 2008 at 03:18 pm 1203520735
I'm on my second car loan with them and have never had a serious problem. Like another person, mine's linked up with my other regular Citizens Bank accts and I just do transfers when necessary.
Only minor negative is they did take their sweet time closing out my last loan...took about three weeks but that's the closes thing to an issue I've had with them.
February 20th, 2008 at 05:36 pm 1203529001
1 800 795 1700 !!
Hope Someone has more luck with this company then we apparently have... wow what a fun 4 1/2 more years this will be.....
March 8th, 2008 at 01:56 pm 1204984614
March 9th, 2008 at 03:59 am 1205035164
March 9th, 2008 at 07:46 pm 1205091966
March 11th, 2008 at 09:55 pm 1205272522
March 14th, 2008 at 12:59 pm 1205499540
March 17th, 2008 at 06:35 am 1205735733
Two months ago my husband had an accident on some black ice and the truck was a total loss. My insurance company was prompt in getting the claim and all the necessary information to Citizens. My insurance company sent Citizens the payoff which thankfully the truck blue booked for more than what we owed on it so we got some money back.
We received the check from the insurance company so I thought everything was ok and the account was closed.
A couple weeks after we received the check from the insurance we received a statement from Citizens stating that our loan was past due. I called them and talked to some lady and she told me that the payoff check was there but hadn't hard posted to the loan account. I waited a couple more weeks and called them back and still nothing. My insurance company had to place a stop payment on that cashier's check and issue another one w/ a certified letter. I know they received the check but the account hasn't been closed and they don't seem too interested in helping me. It's been 2 months since they have received payment from the insurance company but apparently these people have no idea how to post a check.
Good Luck on dealing with the incompetent customer service reps.
March 27th, 2008 at 12:22 am 1206577358
April 4th, 2008 at 01:35 am 1207269316
April 7th, 2008 at 03:38 pm 1207579118
The .25% savings has cost me time and frustration. I am prepaing to call the credit union to move the financing there.